Delivery and Shipping

ATTENTION:

Due to the inability to access stock as we are moving warehouses, any order placed between 29/10/24 and 18/11/24 may be delayed in dispatch until after 18/11/24.
You will receive an email notification once your order has been dispatched. If you have any questions, please contact our customer service team at hi@impalarolerskates.com.
We apologise for any inconvenience, and we appreciate your understanding.

GENERAL SHIPPING INFORMATION

Destination	Timeframe	AUS $
Australia (Domestic Standard Shipping Australia Post Parcel Post)	1-6 business days to metro areas 5-13 business days to rural areas	$19.95 (Orders under $200) Free (Orders over $200)
Australia (Australia Post Express Post)	2-5 business days for select* destinations. *Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here	$29.95
New Zealand (Australia Post International)	5-10 business days from dispatch	$19.95 (Orders under $200NZD) Free (Orders over $200NZD)
New Zealand (DHL Express Worldwide)	3-10 business days from dispatch	Calculated at checkout
South East Asia (DHL Express Worldwide)	5-10 business days from dispatch	Calculated at checkout

Australian orders received before 10:00am AEDT on business days will be dispatched on the same day. All Australian orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

Please note: orders containing sale items will be dispatched within 3 business days.

All orders are shipped via Australia Post from Melbourne, Australia. Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

COVID-19 UPDATE

Important Message:
General Delays: While there is no delays with our dispatching times, the extended COVID-19 lockdowns, limited flights and high parcel volumes have resulted in many of our courier partners experiencing significant delays in their usual delivery times.
In particular, New South Wales and Victoria processing facilities have been heavily affected by strict government health and safety requirements, which has contributed to these delivery delays.
Australia Post have advised that some Parcel Post deliveries may experience delays in delivery times by an additional 2-5 business days. If your parcel is more than 15 business days late, please lodge a late item enquiry. Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.

EXPRESS POST DELAYS

Australia Post also have advised that some Express Post deliveries may experience delays in delivery times by 1-2 business days. This will impact deliveries to Melbourne, Sydney, Brisbane, Adelaide, Hobart and Launceston.

Express Post remains Australia Post's fastest service, but the next-business-day guarantee is suspended until domestic flights return to normal.
For further information, please visit the Australia post website for updates on the impact of COVID-19 restrictions on express post domestic delivery times, here.
Australia Post is making every effort to minimise delays and apologises for the inconvenience.

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

INTERNATIONAL SHIPPING

For all International orders please allow 1-2 business days for processing of your order.

All International orders are shipped via DHL Express and delivered within 3-20 business days from dispatch.

All shipping rates are calculated at checkout based on size, weight and location.
Impala Rollerskates does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.
NZ Customs